**Problem Solving & Decision Making**

**Problem Solving & Decision Making**
*Brisbane*

You know that feeling when you're stuck in a meeting and everyone's looking at you for answers, but the problem feels like a massive knot that nobody can untangle? Or when you've got three different solutions on the table and honestly, they all seem risky? Yeah, we've all been there. The thing is, most of us were never actually taught how to solve problems systematically or make decisions with confidence – we just wing it and hope for the best.

Here's what I've learned after years of watching smart people make terrible decisions and average people solve complex problems like pros: it's not about intelligence, it's about having a reliable process. The best problem solvers I know don't have superpowers – they just know how to break big messy situations into manageable pieces and work through them step by step.

This course is all about giving you those practical tools. We're not talking about theoretical frameworks that look great on paper but fall apart in real life. We're focusing on the stuff that actually works when you're under pressure, dealing with incomplete information, and need to make decisions that matter. You'll learn how to dig into the real root of problems instead of just treating symptoms, how to generate options you wouldn't normally consider, and how to make tough calls even when you don't have all the facts.

The best part? You'll practice with real workplace scenarios – the kind of messy, complicated situations you actually face. No textbook examples about choosing lunch menus. We're talking about handling budget cuts, managing team conflicts, dealing with customer complaints that don't fit the usual playbook, and making strategic decisions when the stakes are high.

**What You'll Learn**

You'll walk away knowing how to identify what's really causing problems in your workplace, not just what's obvious on the surface. We'll cover how to gather the right information quickly without getting stuck in analysis paralysis, and how to involve the right people in problem solving & decision making without turning every issue into a committee discussion.

You'll get comfortable with making decisions when you don't have perfect information – because let's face it, you never do. We'll practice techniques for weighing options, considering unintended consequences, and building consensus when you need buy-in from others. You'll also learn how to bounce back quickly when decisions don't work out as planned, because that's just part of the job.

Most importantly, you'll develop confidence in your ability to tackle whatever gets thrown at you. No more avoiding difficult decisions or hoping problems will solve themselves.

**The Bottom Line**

This isn't about becoming some zen master of decision-making. It's about having reliable tools you can count on when things get complicated. You'll spend less time second-guessing yourself and more time moving forward with confidence. Your team will start coming to you when they're stuck because they know you can help them think things through clearly. And you'll stop losing sleep over work problems because you'll know how to transform workplace chaos into clarity systematically.

Plus, these skills transfer to everything – from handling family decisions to managing personal projects. Once you've got a solid process for working through complex situations, you'll find yourself using it everywhere.